2nd Line Service Desk Analyst

• Install and configure end-user workstation hardware, software, networked peripherals, cabling, and networking components.
• Provide 2nd line support for workstation hardware, software, networked peripherals, and connectivity issues by testing, maintaining, monitoring, and troubleshooting.
• Maintain and update the network asset management register to reflect changes in setup, location, or configuration, ensuring accurate inventory records.
• Follow procedures for logging, reporting, and monitoring network data as directed.
• Support business continuity and disaster recovery plans, including responding to emergency network outages.
• Perform system backups and recovery in line with company policy.
• Administer and maintain end-user accounts, permissions, and access rights based on Service Desk change requests and in accordance with the Network Security Policy.
• Take a proactive approach to client support and issue resolution.
• Collaborate with Technical Services departments to ensure business objectives are met.

What we can offer you

• Salary (Competitive)
• 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time employees is a pro rata equivalent.
• The ability to Buy and Sell holiday (up to 5 days per year)
• A Volunteer Day
• Life Assurance (4 x base salary)
• Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
• Company sick pay (1 week after 6-month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
• Employee Assistance Programme
• Coaching and Mentoring
• Cycle2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
• Access to additional discounts / perks
• EyeCare – Access to money off for glasses and sight test
• Electric Car Scheme – Open to all eligible employees to benefit from getting an Electric Vehicle Via Salary Sacrifice
• Flu Jab
• Eligibility for Costco Membership

• Proven experience supporting DataQuest employees and customers within a Service Desk environment.
• Strong understanding of DataQuest systems, tools, and support processes.
• Excellent oral and written communication skills.
• Ability to prioritize tasks under pressure and meet strict deadlines.
• Capable of communicating technical/service information to various levels of stakeholders.
• Solid technical foundation across:
  • General IT support and operations
  • WAN/LAN/Networking
  • Microsoft, VMware, and Cloud technologies
  • PC hardware, Microsoft operating systems, and networking

• Demonstrated success in a DataQuest support role, with a deep understanding of customer needs and service expectations.
• Familiarity with ITIL practices and service management principles.
• Minimum 2 years’ experience in desktop, networking, and server support.
• Certifications or working knowledge in:
  • Microsoft technologies
  • VMware technologies
  • ITIL Foundation

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

To apply, please click the ‘Apply here’ button below. Your application should include the job title in which you are applying in the subject matter and have a copy of your CV attached.