Kyocera Service & Support
Kyocera Service Centre

Field Print Engineer – Sheffield & Doncaster

Location: Field-based covering Sheffield and Doncaster
Department: Service & Support
Reports to: Regional Service Manager

The role

We are looking for an experienced Field Print Engineer to join our Service & Support team, covering the Sheffield and Doncaster areas.

This is a field-based position, where you will visit customer sites to install, maintain and repair printers and multifunction devices (MFPs). You will play a key role in ensuring our customers receive a reliable, high-quality service and that their equipment operates efficiently.

Please note: this role is specifically focused on print engineering. We are looking for candidates with experience in the printer, copier or MFP industry, rather than general IT support.

Details for the role:

Key responsibilities

  • Provide on-site technical support to assigned customer accounts within agreed service levels
  • Diagnose and resolve faults on printers and multifunctional devices
  • Carry out installations, routine maintenance and upgrades
  • Log service activity accurately using internal systems
  • Identify recurring issues and support proactive improvements
  • Maintain stock of parts and equipment to support field work
  • Build strong relationships with customers, delivering excellent service at all times
  • Support colleagues across the wider service team when required
  • Ensure compliance with company and customer health and safety requirements

 

  • Proven experience as a Print Engineer / Copier Engineer / MFP Engineer
  • Strong fault-finding skills on print hardware and devices
  • Hands-on, practical approach to technical problem solving
  • Excellent communication and customer service skills
  • Able to work independently in a field-based role
  • Relevant qualification (e.g. City & Guilds) or equivalent experience preferred

 

 

 

 

 

 

 

 

 

 

 

  • Proven experience as a Print Engineer / Copier Engineer / MFP Engineer
  • Strong fault-finding skills on print hardware and devices
  • Hands-on, practical approach to technical problem solving
  • Excellent communication and customer service skills
  • Able to work independently in a field-based role
  • Relevant qualification (e.g. City & Guilds) or equivalent experience preferred

Why join us?

  • Salary
  • Company car + Fuel card
  • 25 days holiday
  • The ability to Buy and Sell holiday
  • A Volunteer Day
  • Life Assurance (4 x base salary)
  • Pension Scheme
  • Employee Assistance Programme
  • Coaching and Mentoring
  • EyeCare – Access to money off for glasses and sight test
  • Flu Jab
  • Eligibility for Costco Membership

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement:

Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies:

Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions,

To apply, please click the ‘Apply here’ button below. Your application should include the job title in which you are applying in the subject matter and have a copy of your CV attached. 

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