Kyocera Service Centre
Kyocera Service Centre

Microsoft Technical Specialist

Based: On the road

Department: ICT Delivery

Reporting to: Delivery Manager

Contract: Permanent

This role is part of the established Kyocera technical Delivery team. This role will assist in technical pre-sales, formal scoping, design, deployment and support for Microsoft and Virtualization technologies. Due to the wide-ranging portfolio, it is assumed that the person undertaking this role would have a core understanding of key technologies and has the ability to assist with the sale and implementation of these to new and existing clients.

In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the chosen technology verticals. It is understood this role will keep their knowledge relevant with market trends within the chosen technologies and ensure the business is positioned to deliver opportunity. The role will form part of a wider delivery team and will require collaboration between team members and technical verticals.

Relationships are mainly client focused. This role interacts with technology leaders, suppliers, clients, internal sales teams and management.

Details for the role:

Responsibilities/Tasks

  • Customer liaison to project requirements, scope and integration with existing systems
  • Development, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutions
  • Testing of software applications or hardware devices that may be deployed
  • Resolve technical issues and offer proactive technical support
  • Development of tools that may be used by others to help provision, manage or troubleshoot deployments
  • Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
  • Working both remotely and on customer sites where appropriate to perform tasks
  • Train colleagues and/or customers on allocated technologies.
  • Improved communication and collaboration between clients and business.
  • Improved 360-client retention and service delivery.
  • Ability to delivery projects with chosen technologies.
  • Any other tasks as directed

What we can offer you

  • Salary (Competitive)
  • Car Allowance
  • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time employees is a pro rata equivalent.
  • The ability to Buy and Sell holiday (up to 5 days per year)
  • A Volunteer Day
  • Life Assurance (4 x base salary)
  • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
  • Company sick pay (1 week after 6-month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
  • Employee Assistance Programme
  • Coaching and Mentoring
  • Cycle2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
  • Access to additional discounts / perks
  • EyeCare – Access to money off for glasses and sight test
  • Electric Car Scheme – Open to all eligible employees to benefit from getting an Electric Vehicle Via Salary Sacrifice
  • Flu Jab
  • Eligibility for Costco Membership
  • Microsoft Azure Admin
  • Microsoft 365 Certified: Enterprise Administrator Expert – two of the four below modules required.
  • MD-100 Windows 10
  • MD-101 Managing Modern Desktops
  • MS-100 Microsoft 365 identity and Services
  • MS-101 Microsoft 365 Mobility and Security
  • Microsoft Certified: Azure Virtual Desktop Specialty
  • Microsoft Security Operations Analyst
  • 5+ years of IT experience scoping, designing and implementing chosen technology stack.
  • Experience with O365 migrations.
  • Working knowledge of Azure migrate.
  • Proficient with Windows Active directory, Group policy, DNS, DHCP, Azure AD connect.
  • MSP Consultation experience
  • Excellent oral and written communication skills.
  • Demonstrates technical depth in the chosen portfolio, technologies and businesses.
  • Ability to engage and lead design/implementation discussions with client and external parties.

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

To apply, please click the ‘Apply here’ button below. Your application should include the job title in which you are applying in the subject matter and have a copy of your CV attached. 

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