Kyocera Service & Support
Kyocera Service Centre

Sales Administration Manager

Division: Sales MPS & Business Solutions
Department: Sales
Reporting to: Group Sales Director – Direct
Location: Hemel Hempstead

About the role

We are looking for an experienced Sales Administration Manager to lead our Sales Administration team within the Business Solutions and MPS division.

This is a management-level role responsible for delivering the sales administration strategy, overseeing quoting, order processing and deal management, and ensuring accurate and efficient delivery of sales support services.

You will lead and develop a team, support the wider sales function and play a key role in improving processes, systems and overall sales performance.

Details for the role:

Key responsibilities

  • Lead, manage and develop the Sales Administration team, providing coaching and mentoring to support performance
  • Communicate and deliver the team’s vision and objectives in line with the overall sales strategy
  • Oversee quoting, order processing and deal management to ensure accuracy and efficiency
  • Ensure deals are correctly captured, processed and loaded within internal systems
  • Support the Group Sales Director with reporting, data and sales performance insights
  • Work closely with Sales, Pre-Sales, Finance, Credit, Service and other teams to ensure smooth processing of deals
  • Lead regular team meetings and one-to-one sessions to review performance and development
  • Support recruitment and ongoing development of the team
  • Manage relationships with internal and external stakeholders, including customers and suppliers
  • Oversee customer-related issues and ensure timely resolution
  • Support supplier and distribution relationships, including ordering and stock management
  • Ensure billing accuracy and reduce errors across sales and service processes
  • Identify and deliver process improvements to support sales optimisation and productivity
  • Balance workload across the team to ensure efficiency and service levels

Skills and experience

Essential:

  • Experience using CRM systems such as Salesforce and strong MS Office skills
  • Strong organisational and time management skills
  • Ability to manage a varied workload and prioritise effectively
  • Strong communication and stakeholder management skills
  • Good understanding of the end-to-end sales process from order through to invoicing
  • Proven problem-solving skills with a proactive approach

Desirable:

  • Experience managing or leading a team
  • Experience within a sales administration or back-office environment
  • Knowledge of ICT, MPS or managed services
  • Experience working with ERP systems or system implementations
  • Experience delivering process improvements or change initiatives

What success looks like in this role

  • A high-performing and well-managed sales administration team
  • Accurate and efficient processing of quotes, orders and deals
  • Strong support provided to the sales function
  • Improved processes and systems supporting sales productivity
  • High levels of stakeholder satisfaction

Why join us?

  • Salary
  • 25 days holiday
  • The ability to Buy and Sell holiday
  • A Volunteer Day
  • Life Assurance (4 x base salary)
  • Pension Scheme
  • Employee Assistance Programme
  • Coaching and Mentoring
  • EyeCare – Access to money off for glasses and sight test
  • Flu Jab
  • Eligibility for Costco Membership

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

To apply, please click the ‘Apply here’ button below. Your application should include the job title in which you are applying in the subject matter and have a copy of your CV attached. 

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