Kyocera Service & Support
Kyocera Service Centre

Senior Credit Controller

Division: Finance
Department: Accounting – Accounts Receivable
Reporting to: Accounts Receivable Manager
Location: Hemel Hempstead

About the role

We are looking for an experienced Senior Credit Controller to join our Finance team.

This role is responsible for managing a high-value debtor portfolio, overseeing complex accounts and ensuring timely cash collection to support strong cashflow. You will play a key role in reducing aged debt, improving debtor performance and supporting the wider business through effective credit control practices.

In addition to managing your own portfolio, you will provide support and guidance within the credit control team and work closely with internal stakeholders to resolve issues efficiently.

Details for the role:

Key responsibilities

Credit Control & Collections

  • Manage a portfolio of key customer accounts, focusing on reducing aged debt and maximising cash collection
  • Carry out proactive credit control activities including calls, emails and account reconciliations
  • Handle complex and escalated debtor issues, resolving disputes professionally
  • Monitor overdue accounts and implement appropriate collection strategies

Credit Risk & Account Management

  • Review and assess credit limits in line with company policy and customer behaviour
  • Conduct risk assessments on new and existing customers, escalating concerns where required
  • Maintain accurate and up-to-date customer account information

Reporting & Analysis

  • Prepare weekly and monthly debtor reports, ageing analysis and cashflow forecasts
  • Identify payment trends, risks and opportunities for improvement
  • Present key findings to management to support decision-making

Process Improvement & Team Support

  • Support the Accounts Receivable Manager with day-to-day oversight of the credit control team
  • Provide guidance and mentoring to junior team members
  • Contribute to continuous improvement initiatives to enhance efficiency and customer experience

Stakeholder Management

  • Work closely with Sales, Customer Service, Billing and Finance teams to resolve queries
  • Build strong relationships with customers to support timely payments and minimise disputes
  • Represent the credit control function professionally in all communications

Skills and experience

Essential:

  • Proven experience in credit control, with experience operating at a senior level
  • Strong understanding of credit risk, collections processes and account reconciliation
  • Excellent communication and negotiation skills
  • High level of accuracy, organisation and attention to detail
  • Strong Excel skills and experience using finance systems (ERP/CRM)
  • Ability to manage workload and deadlines in a fast-paced environment

Desirable:

  • CICM qualification or working towards
  • Experience working with large, complex or high-value accounts

What success looks like in this role

  • Reduction in aged debt and improvement in cash collection performance
  • Strong relationships with internal teams and customers
  • Effective handling of complex accounts and disputes
  • Contribution to continuous improvement within the credit control function

Why join us?

  • Salary
  • 25 days holiday
  • The ability to Buy and Sell holiday
  • A Volunteer Day
  • Life Assurance (4 x base salary)
  • Pension Scheme
  • Employee Assistance Programme
  • Coaching and Mentoring
  • EyeCare – Access to money off for glasses and sight test
  • Flu Jab
  • Eligibility for Costco Membership

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

To apply, please click the ‘Apply here’ button below. Your application should include the job title in which you are applying in the subject matter and have a copy of your CV attached. 

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